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How stakes Handles Your Personal Information

This page tells you exactly what data we collect when you open an account at stakes, how we use it, and what rights you have over it.

Account data handled securelyPayPal, Venmo, Play+ transaction privacyYour right to access or delete dataState-law compliance where applicableDirect contact path for data requests
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stakes How stakes Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Retain Your Information

Security and retention are not afterthoughts here. Every piece of account data — from your initial sign-up form to your Play+ transaction history — sits behind SSL encryption in transit and access-controlled storage at rest. We limit internal access to your data to the teams that actually need it, and we review those permissions regularly. Here is what that looks like in practice across the four areas that matter most.

Account Security

Your login credentials are stored in hashed form. We flag unusual session activity — such as a new device or unfamiliar location — and may prompt re-verification before allowing access.

Cookie Practices

We use session cookies to keep you logged in and analytics cookies to understand how features are used. You can manage cookie preferences through your browser settings at any time.

Retention Schedule

Identity verification documents and financial records are kept for the period required under state law. After that period ends, records are deleted or anonymized on a rolling schedule.

Third-Party Scope

PayPal, Venmo and Play+ receive only the data their payment processing requires. We do not share browsing behavior, game history or marketing profiles with any payment partner.

REACH OUR PRIVACY TEAM

How to Submit a Data Request to stakes

Privacy questions deserve a direct answer, not a runaround. Whether you want to review the data tied to your account, update something that's wrong, or ask us to delete a record, our support team handles those requests through the channels below. Include your registered email address so we can locate your account quickly and respond without unnecessary back-and-forth.

Team online

Email Support

Send your data access, correction or deletion request to our privacy contact address. Include your registered email and describe the specific records you are asking about.

Live Chat

Open the chat window inside your account dashboard. A support agent can confirm receipt of your privacy request and give you a reference number on the spot.

Account Settings

Some data updates — like your mailing address or linked PayPal email — can be made directly inside account settings without contacting support at all.

Common Questions About Your Privacy at stakes

If something in this policy is unclear, the answers below cover the questions we hear most. They are written to be specific — not generic legal filler — so you know exactly what to expect from us.

We collect your name, email, date of birth, address and the payment credentials you link — PayPal, Venmo or Play+. Identity verification may also require a government-issued ID document.

No. We do not sell your personal data. Payment processors receive only transaction-level data to move funds, and that is governed by their own privacy terms, not ours.

Email our support team or open a live chat from your account dashboard. Include your registered email address so we can locate your records and respond with a complete summary.

Yes, where permitted by applicable state law. Some records — identity verification and financial transaction logs — must be retained for a legally required period before deletion is possible.

Transaction data passed through PayPal or Venmo is used only to process deposits and withdrawals. We store a record of the transaction amount and date; full payment credentials are held by the payment provider, not us.

No. Each account is private. Other account holders — regardless of location, including players in Columbus or Charlotte — cannot access your personal details, transaction history or verification documents.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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