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What Governs Your Account at stakes

Every account on stakes operates under a defined set of terms — covering eligibility, jurisdiction, account conduct, and how your data is handled.

State-by-state eligibilityAccount terms apply at registrationPayPal, Venmo, Play+ subject to policyData handled under US privacy standardsContact support for policy questions
stakes What Governs Your Account at stakes
POLICY CONTACT PATHS

How to Reach Us About Legal Questions

If you have a question about your rights under our terms, want to request a data correction, or need clarification on how a specific rule applies to your account, we have direct contact paths available. Don't guess — reach out through one of the channels below and our team will respond with specifics tied to your account.

Team online

Live Chat

Open the chat icon from your account dashboard. Live agents handle policy questions, account disputes, and identity verification status during posted support hours.

Email Support

Send policy or data-related requests to our support address listed under Account Help. Email is the required channel for formal data access or deletion requests.

Account Help Center

The Help Center in your account settings covers common policy questions — including how to update your payment method from PayPal to Play+ and how account holds work.

YOUR DATA AND ACCOUNT

How We Handle Privacy, Security, and Retention

Your account data — name, address, payment method on file, and verification documents — is stored under US privacy standards. We retain transaction records for the period required by applicable state regulations, and we do not sell your personal data to third parties for marketing purposes. If you want to review, correct, or request removal of your data, the process starts with a written request to our support email.

Cookie Policy We use cookies to keep your session active and to track account authentication. You can adjust cookie preferences in your browser, but some features require session cookies to function correctly.
Account Security Accounts are protected by password authentication and identity verification at withdrawal. If you add PayPal or Venmo, each payout request triggers a secondary confirmation step before funds are released.
Data Retention We keep identity and transaction records for as long as state regulations require. After the mandatory retention window, data is deleted or anonymized per our internal data schedule.
How to Request Changes Submit a data correction or deletion request by email through the support address in your account settings. We confirm receipt within two business days and process eligible requests from there.

Legal FAQs for stakes Account Holders

These are the questions we get most often about how our terms apply to real account situations — from state eligibility to data requests to what happens if you dispute a PayPal transaction.

Access depends on state law. We only accept accounts from states where online casino or sportsbook activity is permitted under local regulations. Check your state's current rules before registering.

We collect name, address, date of birth, and a government-issued ID for identity verification. Payment details — including your linked PayPal or Venmo account — are also stored securely on file.

Yes. Send a written request to our support email. We will confirm receipt and review your request against applicable state retention requirements before processing any deletion.

Disputes initiated through PayPal or Venmo are reviewed under both our account terms and the payment provider's own dispute policy. We respond to formal disputes within the timeframe those policies require.

Minor updates — like a new email address — can be made in your account settings. Name or identity corrections require a support email with updated documentation for our verification team to review.

Violations — including using another person's Play+ card, providing false identity details, or initiating fraudulent payment disputes — may result in account suspension and forfeiture of pending balances.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.